Working With The Mover
When you arrive at your new home, contact the destination agent whose name appears on the Bill of Lading. Do this as soon as possible, and indicate where and how you can be reached. Give the agent the telephone number and make final arrangements to accept delivery of your household goods. You also might want to notify the booking agent of your location.
Make certain the house is ready for occupancy before the van arrives. The van operator will contact you or the destination agent 24 hours prior to the expected arrival time. This allows time to locate you and arrange for unloading. If for some reason you cannot be reached, it is then your responsibility to contact the destination agent.
On the day of delivery, the van operator will attempt to contact you by phone and/or will make an appearance at the residence if he or she is unable to reach you. If you are unable to be contacted by phone, leave a note on your residence door indicating where you can be reached. If neither you nor your representative appears to receive the shipment within the free waiting time, your household goods will be placed in storage. You will be responsible for all additional charges related to the storage and re-delivery of your goods. One hour of free time is allowed at 200 miles; two hours of free time are allowed if your shipment is traveling 200 miles or more (no free waiting time is allowed at origin).
Be on hand to accept delivery. If you cannot be there personally, be sure you authorize an adult to be your representative to accept delivery and pay the charges for you. Inform the agent of the name of the person you have authorized to act as your representative. Be sure this person knows exactly what to do. Your representative will be asked to note any changes in the condition of property from that noted on the inventory at the time of loading, and to note any missing items at the time of delivery. If any articles of extraordinary value are included in the shipment, your representative will be required to acknowledge receipt of these items.
Pay charges. Unless other billing arrangements were made in advance, payment is required upon delivery. If you choose to use a credit card, you must arrange it with your origin agent because authorization is required prior to loading. Visit our Payment Methods and Tariff Pricing page for complete details on payment specifications.
You might want to place a floor plan of your new home by the entrance the movers will use. Show on it where each piece of furniture should go. When unloading, each piece of furniture will be placed as you direct, including the laying of rugs and setting up of box springs, mattresses and bed frames. However, appliances and/or fixtures will NOT be installed. At your request and at an additional charge, we will arrange for this service and for the refilling of waterbed mattresses. To prevent possible damage, television sets, other electric equipment and major appliances should not be used for 24 hours after delivery, allowing them time to adjust to room temperature.
If you have paid for unpacking, you are entitled to unpacking service and removal of cartons. If you decide to unpack at your convenience after having ordered unpacking service, remember to annotate the Bill of Lading accordingly.
Check your household goods as they are unloaded. If there is a change in the condition of property from that noted on the inventory at the time of loading or if any items are missing, note any damage and/or missing items on the van operator’s copy of the inventory sheet. By signing the inventory sheet, you are acknowledging receipt of all items listed. In the event of a claim, failure to document missing or damaged items may result in denial of your claim. Personally report any loss or damage to Mergenthaler Transfer & Storage immediately. You can call the claims manager at 800-VANLINE (826-5463) or via email at firstname.lastname@example.org . Also see Protection for Damages/Filing a Claim. You must file the claim yourself; the van operator cannot do it for you. Mergenthaler Transfer & Storage and/or United Van Lines must receive claims within nine months from the date of delivery, using a United Van Lines form. For faster service, always refer to the order number of your shipment and contact Mergenthaler Transfer & Storage directly.
Allow the children to help. Let them feel needed. Assign them light but important duties, such as arranging their own toys and possessions.
Make the beds early so you can get a good night’s rest before tackling things that must be done tomorrow. Then take a few minutes to relax. Consider having the family evening meal at a restaurant on “moving-in” day. If you do go out, leave a light on or take other precautions against burglary.
If you have not yet done so, get in touch with the utility companies and make necessary arrangements for service. Inquire if any of them provide appliance connection service without charge. Make arrangements for re-installation of appliances.