Mergenthaler Transfer & Storage is a relocation company that is committed to providing you with the most satisfactory moving experience possible. We invest heavily into training, technology and equipment that refine our moving processes. Our moving process ensure that you, as the customer, have all of your concerns addressed and resolved. These elements include our qualified move coordinators, our expedited problem resolution, our in-house customer service, our after-hours emergency number, and our detailed move guides.
Our move coordinators serve as the central point of contact throughout your move. They assign and manage tasks for the team, ensuring nothing is forgotten in your move. On a daily basis, our technology assists our coordinators to manage all of the tasks to help keep you and our team right on track.
Expedited Problem Resolution
When our customers have an issue or concern they cannot immediately handle, our move coordinators send the details of the concern directly to one of our division Vice Presidents for immediate resolution. This ensures customer problems are addressed by the most qualified experts in the company.
In-House Customer Service and Claims
Most Van Lines handle all customer service and claims through their corporate office. Due to sheer volume of customers, United Van Lines claims can be delayed longer than necessary. To circumvent the possible run-around, all claims and customer service inquiries are handled through Mergenthaler Transfer & Storage corporate office. This allows us to provide faster and more personal responses to our customer’s needs.
After-Hours Emergency Number
With many moving companies, if you call with an after-hours emergency, you will only reach an answering machine. Mergenthaler provides on-call management personnel who provide real solutions after business hours.
Mergenthaler Transfer & Storage wants you to feel prepared and confident as your move approaches. To help you feel ready for the big day, we provide you with one of the most comprehensive move guides in the industry. Our move guides walk you through each stage of the move: from 8 weeks in advance, to getting settled in your new home!
**Mergenthaler Transfer & Storage is a drug free company. Employees are tested prior to employment and quarterly from a random pool.