| |
Why Choose Mergenthaler?
We aim to provide our
corporate clients the best value the industry can offer. We accomplish this
goal through offering control of costs and control of outcomes.
Cost
Control:
-
Transportation Agreement—provides full
value coverage for damages at no charge
(a savings of several hundred dollars per move) and an off-season discount
year round.
-
Invoice
Auditing—before an invoice is generated by United Van Lines we audit it
for accuracy.
-
Authorizations—we will not charge for
additional services without receiving authorization to perform.
Quality Control:
-
In-house
customer service and claims management—we are able to handle our customers
on a more personal level and more expeditiously with our own people.
-
Customized Move Guides—since customer
service and claims are handled in-house we have designed our own move
guides which provide contact information at Mergenthaler Transfer &
Storage. In addition to contact numbers the move guide is the most well
organized and helpful move guide available in the industry.
-
24 hour customer service emergency
number—moving is a round the clock ordeal. Problems do not always occur
during business hours. Unlike our competition our customers can reach a
decision-maker who can solve any problem that may occur even at night or
during the weekend.
-
Customer Management—we have
developed a customized software program to assist us with providing the
highest quality customer service in the industry. See
Our Approach to Relocations
for more information.
Performance Reports—regular reports are
generated showing our accuracy on estimating, claims frequency and on-time
loading and delivery
Back to Top
Our Approach to Relocations
“Quality is not
a mistake”
We understand that everyone we move has
different needs and expectations. Asking the right questions and listening
to our customers will help us to meet those expectations. We have developed
a systematic approach flexible enough to handle the most unique relocation
needs yet organized in a way that we cover all of the details and nothing is
missed. This information is communicated from sales to customer service to
packers to driver.
The process is founded in a custom-built
software program. The program generates tasks for sales-people and customer
service move coordinators at various stages of a customers move. Certain
tasks are accompanied by pop-up windows with reminders of the questions we
should be asking. The conversations are documented and time and date
stamped so that we can go back at any time and report the progression of the
move.
The activities the software program
generates include:
Sales:
-
Call: Introductory phone survey and needs
analysis
-
Action: Contact origin agent for an
on-site survey
-
Action: Mail the customized Mergenthaler
Transfer Move Guide
-
Action: Follow up for survey results
-
Call: Post survey follow-up call, review
services requested and valuation needed
-
Action: Submit estimate to account
-
Action: Obtain approval to proceed with
move
Move Coordinator:
-
Call:
Introduction and services/dates review
-
Action: Mail
confirmation letter
-
Action:
Register move
-
Action: Notify
origin agent of confirmed move
-
Call: 72 hours
prior to move
-
Action:
Reconfirm dates and services with origin agent, check for van assigned
-
Call: Pre-pack
preparation call
-
Call: Pack day
call confirm move is going well, prepare for load day
-
Call: Load day
call confirm loading is going well, prepare for in-transit and delivery
-
Call: Delivery
day call move is going well
-
Call: Post
delivery call confirm no unresolved issues and remind to complete customer
service survey
Sales:
Back to Top
Mergenthaler Offices and
Contacts
Division Sales Manager:
David
Bradstreet
National Account
Customer Service:
Nikki Gleason
Helena, MT
1414 N. Montana Ave.
Helena, MT 59601
800-VAN LINE (826-5463)
Bozeman, MT
95 E. Griffen Dr.
Bozeman, MT 59715
800-851-5749
Kalispell, MT
3085 Hwy. 93 S.
Kalispell, MT 59901
800-835-9955
Salt Lake City, UT
3160 S. 985 W.
Salt Lake City, UT 84119
800-431-4160
Portland, OR
14305 SW Millikan Way
Beaverton, OR 97005
800-547-0795
Claims: 800-826-5463
claims@mergenthaler.net
Back to Top
Other Relocation Links
Area Code & Zip Code Listings
-
555-1212.com
Site provides ability search for businesses, people, area codes, zip
codes, and complete reverse lookup for an address corresponding to a
telephone number. Covers United States and 10 international countries.
-
U.S. Post Office Zip Code Lookup
This site, hosted by the U.S. Post Office, provides ZIP Code Look-Up. The
information is updated and reviewed daily for more accurate retrieval
data.
-
Yellow Pages
www.superpages.com
provides business information for over 13 million businesses nationwide,
including maps and driving directions. Provides links to access maps,
driving directions and City Pages: local shopping guides with links to
local yellow pages, city guides, classifieds, maps, driving directions and
places to shop locally.
Area
Information
-
CLICK CITY
www.clickcity.com searches and links to over 22,000 cities, 7,000 chambers of
commerce and 2,000 news related web sites, which provide the most recent
and up-to-date information.
-
City Search
www.citysearch.com
provides links to United States City Guides for major
metropolitan U.S. cities and International City Guides for cities in six
other countries.
-
Digital City
www.digitalcity.com is
Hosted by America Online, Digital City is a locally-focused online
network, delivering local entertainment, commerce, news, community
resources and personal interaction to residents and visitors in more than
60 cities across the country.
-
ePodunk
www.epodunk.com was compiled by former journalists from the Detroit Free Press, New York Times
and American Demographics magazine, this site lists historic and cultural
information about communities, and also links to the latest local census,
economic and other data.
-
Timeout
www.timeout.com provides has city guides for 34 international cities. Each city
guide includes information on living in the respective city, hotel accomodations, sightseeing, entertainment, restaurants, shopping and other
city links.
-
USA City Link
www.usacitylink.com is a comprehensive listing of U.S. states and cities
offering information on travel, tourism and local amenities.
-
Zip2
www.zip2.com
site contains city guides to U.S. cities and cities in Canada, France, and
Scotland. Guides include information to a city's arts and entertainment,
community events, local news and other local and national information.
Area Information - Specific Cities
Children and Parents
-
AfterSchool
www.aftershool.gov
Government site that provides information about Federal resources that
support children and youth during after school hours.
-
National Child Care Information Center
www.nccic.org
The National Child Care Information Center (NCCIC), is a project of the
Child Care Bureau, Administration for Children and Families (ACF), U.S.
Department of Health and Human Services. This site provides information
and links about child care resources.
Driving Instructions
-
MapBlast
www.mapblast.com
Site provides interactive maps and driving directions, as well as
information on services and products near a user's address or travel
route. Also provides lodging information and reservation capabilities,
traffic reports and local points of interest.
-
MapQuest
www.mapquest.com
Site provides maps, driving directions, road trip planner services,
atlases, and links to many other sites.
-
Maps On Us
www.maponus.com
Site provides maps, routes, Yellow Pages, switchboard to locate people.
Education
-
CollegeNet
www.collegenet.com
This site is designed for applying to college over the web. CollegeNet
allows applicants to complete, file, and pay for their admissions
applications at over 500 colleges and universities through web-based
admissions applications.
-
U.S. Department of Education
www.ed.gov
The official Department of Education web site. It offers a range of
information about the Department, including initiatives and priorities,
grant opportunities, offices, publications, and research and statistics.
Pets
-
Pets Welcome
www.petswelcom.com
Site contains listings for over 25,000 hotels, B&Bs, ski resorts,
campgrounds, and beaches that are pet-friendly. Provides other information
and links for traveling with pets.
Travel Sites
Back to Top |
|
